Playio

Playio Terms of Service (Ver 2.0)

Updated 2026.02.26

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms and Conditions are intended to set forth and regulate the fundamental matters concerning the use of the Playio service (the “Service”) provided by GNA COMPANY CORP (the “Company”), including related membership programs and ancillary services, by defining the rights, obligations, responsibilities, conditions of use, and procedures for use between the members and the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:
1. “Service” means all services provided by the Company and its related entities that members may use through wired or wireless access devices.
2. “Member” means a user who has agreed to these Terms and the provision of personal information and has been granted eligibility to use the Service by the Company.
3. “Gem,” “Heart,” or “Coin” means service-related data accumulated in the system when a member completes certain actions designated by the Company without paying monetary consideration, which may be used to purchase products or otherwise within the Service until such data expires. If a member does not access Playio for a period of 210 consecutive days, such data may expire in accordance with the Company’s policies.
4. “Content” means all symbols, text, voice, sound, images, videos, and any similar information or materials provided by the Company within the Service.
5. “Virtual Assets” include Gems, Hearts, and Coins granted within the Service application.
Any terms not defined in this Article shall be interpreted in accordance with applicable laws and regulations and the relevant service-specific notices or guidelines.

Article 3 (Effectiveness and Amendment of the Terms)

These Terms shall apply from the date a member agrees to them until the member withdraws from the Service. Notwithstanding the foregoing, certain provisions which by their nature are intended to survive termination shall remain effective after withdrawal.
The Company may amend these Terms to the extent permitted by applicable laws and regulations. In the event of any amendment, the Company shall notify members of the amended content at least seven (7) days prior to the effective date through service notices and the initial screen of the application. If the amendment is deemed unfavorable to members, the Company shall provide at least thirty (30) days’ prior notice.
If a member does not agree to the amended Terms, the member may discontinue use of the Service and cancel their membership (withdraw). However, if the member continues to use the Service without expressly indicating refusal within seven (7) days from the effective date of the amended Terms, the member shall be deemed to have agreed, to the extent permitted by applicable laws.

Article 4 (Obligations of the Company)

The Company shall comply with applicable laws and these Terms and shall make reasonable efforts to provide the Service continuously and stably in accordance with these Terms. However, in cases where service provision becomes difficult due to natural disasters, emergencies, other force majeure events, or unavoidable circumstances of the Company, the Company may temporarily suspend or discontinue all or part of the Service.
The Company shall establish and comply with a Privacy Policy and implement appropriate security systems to ensure that members can safely use the Service, making best efforts to protect members’ personal information.
The Company shall maintain the necessary personnel and systems to appropriately handle members’ complaints or requests for damage relief.
If the Company becomes aware that illegal acts or violations of these Terms by a specific member are causing ongoing identical or similar harm to other members, the Company shall notify members of such facts and preventive measures through the Service’s initial screen, notices, or other appropriate means in order to prevent further harm.

Chapter 2. Members

Article 5 (Obligations of Members)

When using the Service, members shall comply with these Terms, the operational policies and usage restriction rules, all other rules established by the Company, matters notified in advance by the Company through pop-up screens or other means, and all applicable laws and regulations.
Members shall not engage in any of the following acts. If such acts are discovered, the Company may take measures including membership termination and recovery of Virtual Assets. Depending on the circumstances, the Company may also impose graduated restrictions on the use of the Service, such as warnings, temporary suspension, or permanent suspension, and may take legal action in accordance with applicable laws and regulations.
- Creating multiple accounts, or transferring or selling a user account to a third party
- Registering false or inaccurate information at the time of membership registration
- Collecting, storing, or disclosing other members’ personal information in the course of using the Service
- Impersonating or falsely representing the Company’s employees or operators, or using another person’s identity to post content on service boards or send messages to other members
- Reproducing or distributing content provided by the Company to members without the Company’s prior consent
- Using the Service on two or more devices in violation of the Company’s policies, or causing problems thereby
- Using the Service for abnormal gameplay or for the purpose of obtaining improper or abnormal profits
- Exploiting the Service’s systems or errors, or distributing such exploitation to third parties
- Infringing the intellectual property rights or other rights of the Company or third parties, or copying, reproducing, selling, reselling, transferring, or assigning service components without the Company’s consent
- Uploading or distributing computer viruses or malicious materials that may cause malfunction of service-related equipment or destruction or confusion of information
- Hacking the Company’s Service, or using the Service for hacking purposes
- Abnormal use, such as using abnormal IP addresses or accessing a large number of accounts from multiple devices or the same device
- Disseminating false information, engaging in abnormal gameplay, or otherwise intentionally or maliciously interfering with or harming the Service
- Engaging in illegal or inappropriate acts that violate public order or good morals during the use of the Service
- Using abusive language, threats, sexual harassment, or repeatedly filing complaints in a manner that interferes with business operations when contacting customer support or during phone consultations

Article 6 (Membership Withdrawal and Inactive Accounts)

Members may discontinue use of the Service and request withdrawal at any time. Upon submitting a withdrawal request, a seven (7) day grace period shall apply starting from the date of application. After the grace period expires, the account shall be permanently deleted and cannot be restored.
Members may request cancellation of withdrawal during the grace period, up to a maximum of three (3) times. Withdrawal cancellation shall not be permitted beyond this limit, and the Company shall not be liable where withdrawal is completed due to the member’s own fault.
Members agree that upon completion of withdrawal, the Company may deactivate the member’s account and delete related data and accumulated rewards.
Upon withdrawal, any previously purchased paid services shall immediately expire, and no refunds shall be provided for any remaining period unless otherwise expressly agreed.
An “Inactive Account” means an account that has not accessed or attempted to access the Service for a period of one hundred eighty (180) consecutive days.
Thirty (30) days after an account is classified as an Inactive Account, all Gems, Hearts, and Coins held in the account shall expire and cannot be restored.
The Company shall provide advance notice at least thirty (30) days before a member’s account is classified as an Inactive Account via email, service notifications, or push messages. If the member accesses the Service again within thirty (30) days after the account becomes inactive, the account shall automatically be reactivated, and the Gems, Hearts, and Coins held shall not expire.

Article 7 (Use by Minors)

Persons under the age of fourteen (14) may not use the Service or register as members.

Article 8 (Privacy Policy)

The Company considers the protection of users’ personal information to be of great importance and collects, uses, and safely manages such information in accordance with applicable laws and regulations and the Privacy Policy.
For the purpose of providing smooth and efficient services, the Company may collect the following types of personal information:
- Personal information entered during member registration and for the provision of app and web services
- Personal information required to handle customer inquiries and complaints
- Personal information for marketing and advertising purposes
The Company shall use collected personal information solely for service operation purposes and shall apply strict internal security policies to ensure that access is limited to the minimum necessary personnel.

Chapter 3. Services

Article 9 (Provision of Services)

The Company provides the following services:
- A service that grants rewards to members who download and play recommended games within the Service or who submit reviews
- A portal service that provides various information based on internet search and community content
- A service that provides diverse content through the internet
The form, functions, and design of the services provided by the Company may be changed or discontinued from time to time as necessary. The Company shall not provide prior notice to members for such individual changes; however, if a change is deemed unfavorable to members, the Company shall provide notice through service announcements or similar means.
In the event that the Service is changed or discontinued pursuant to the preceding paragraph, the Company shall not provide any separate compensation.

Article 10 (Suspension of Services)

The Company may change or suspend all or part of the Service if there are reasonable grounds, including but not limited to termination or modification of contracts with content providers, business closure, merger, division, deterioration of service profitability, or difficulty in maintaining the Service. In such cases, the Company shall provide advance notice in accordance with applicable laws; where advance notice is unavoidable, notice may be given afterward.
The Company may temporarily suspend the Service or conduct inspections as necessary for operational reasons, including smooth service operation, system stabilization, provision of new features, or bug fixes. In such cases, the Company shall, where possible, provide advance notice of the reason and duration through announcements or other appropriate means.
In unavoidable circumstances such as the following, the Company may suspend or restrict all or part of the Service without prior notice and provide notice afterward:
- Where normal provision of the Service is legally or technically difficult due to criminal acts or illegal conduct by members or third parties
- Where telecommunications services are suspended by telecommunications carriers in accordance with applicable telecommunications laws
- Where normal provision of the Service is difficult due to system or server failures, network errors, or excessive user traffic
- Where force majeure events beyond the Company’s control occur, such as natural disasters, national emergencies, or power outages
Even if members suffer damage due to changes to or suspension of the Service, the Company shall not be liable unless such damage is caused by the Company’s willful misconduct or gross negligence. In addition, the Company does not guarantee the continuous provision of completed episodes or content currently being offered within the Service.

Article 11 (Display and Distribution of Advertisements)

The Company may operate services that provide advertising information in connection with the operation of the Service.
The Company may send advertising information via SMS, push notifications, or similar means only where the member has provided consent. Members may refuse to receive advertising information at any time, and the Company shall not send such information after refusal.
Any communication or transactions conducted by members through the use of advertisements displayed in the Service or through participation in promotional activities of advertisers shall be solely between the member and the advertiser. If any issues arise between the member and the advertiser, such issues shall be resolved directly between them, and the Company shall bear no responsibility in this regard.

Article 12 (Virtual Assets)

In accordance with Article 6 (Membership Withdrawal and Inactive Accounts), Virtual Assets such as Gems, Coins, and Hearts shall automatically expire thirty (30) days after an account is classified as an Inactive Account.
If it is confirmed that a member has obtained Virtual Assets through improper means, the Company may recover such Virtual Assets after prior or subsequent notice. Members may file an objection, and if the objection is deemed valid, the Company shall take necessary protective measures such as restoration. However, if a member violates applicable laws or causes damage to the Company through willful misconduct or gross negligence, the Company may terminate the service agreement without prior notice.
Virtual Assets may not be transferred to any third party and shall expire in full upon membership withdrawal.

Article 13 (Store)

“Rewards” mean tangible or intangible items such as gift cards or gaming gear that may be exchanged for Coins in the Store. Members may use Coins to purchase such Rewards in the Store.
Rewards may not be converted into cash, nor may they be resold, exchanged, or returned for the purpose of cash conversion.
The Company shall provide legitimately obtained Rewards only within the Service. If a member loses their account due to their own fault, the Company shall not reissue Rewards through email, MMS, SNS, telephone, or any other channel.
The Company shall not be responsible for valid Rewards whose use is restricted due to the member’s age, country of residence, or other reasons. In addition, unless caused by the Company’s willful misconduct or gross negligence, the Company shall not be liable for lost, stolen, or malfunctioning Rewards.
Certain Rewards provided through the Service may be subject to a twelve (12) hour purchase cancellation grace period from the time of purchase. Items eligible for cancellation include:
- Online gift cards
- Digital gift items
- Merchandise
- Gaming gear
Once a purchase is confirmed, the item may not be canceled, refunded, exchanged, or have its validity period extended.
If a member withdraws from the Service after purchasing an item, any items pending delivery shall be automatically canceled, and the Company shall bear no responsibility in this regard.
For members who are subject to sanctions due to violations of the Service’s operational policies, any items pending delivery shall be canceled, and the Company shall not provide any separate compensation.

Chapter 4. Miscellaneous

Article 14 (Copyright)

The rights and responsibilities related to works created and posted by members while using the Service (including posts, nicknames, comments, and similar content; hereinafter referred to as “User Content”) shall belong to the respective members.
All copyrights in content created by the Company shall belong to the Company. Without the Company’s prior written consent, members shall not use all or any part of such content for commercial or non-commercial purposes, including reproduction, distribution, transmission, modification, sale, or creation of derivative works, nor shall members remove or alter any author attribution, trademarks, or copyright notices contained therein.
Members shall not, without the prior consent of the Company or the relevant third party, use content provided by the Company in which intellectual property rights are held by the Company or by third parties that have provided content to the Company, by means such as reproduction, transmission, publication, distribution, or broadcasting, nor permit any third party to do so.
Members grant permission for the Company to use User Content in the following manners and under the following conditions:
- Recommending or displaying such content to other users within the Service
- Quoting all or part of such content in campaigns, reports, statistical content, or promotional materials
- Using such content for Service promotion purposes on external channels operated by the Company, including blogs and social media (SNS)
As a general rule, the Company shall use User Content in a de-identified form. Where necessary, the Company may request prior consent from the creator. Members may request, through customer support, the cessation of external use of their User Content at any time.
Where any of the following circumstances apply, the Company may take temporary measures with respect to User Content—such as deletion, concealment, or modification—without prior notice:
- Where the content infringes or is likely to infringe upon the rights of others, including defamation (including insult), invasion of privacy, or copyright infringement
- Where the content violates or is likely to violate applicable laws and regulations
- Where the content includes obscene or violent material or otherwise violates public order or good morals
- Other circumstances equivalent to the foregoing
If a member’s legal interests are infringed due to User Content posted within the Service, the member may request suspension or deletion of such content through customer support. In such cases, the Company shall promptly take necessary measures and notify the member of the results.
Unless the Company grants explicit rights through a separate written agreement allowing use of the Company’s or the Service’s brand characteristics, the Company does not grant members any right to use identifying brand elements such as the Company’s or the Service’s name, trademarks, service marks, logos, or domain names.

Article 15 (Liability and Disclaimer)

Unless caused by the Company’s willful misconduct or gross negligence, the Company shall not bear legal responsibility for the quality, stability, or continuity of the Service.
The Company shall be exempt from liability for service provision where the Service cannot be provided due to natural disasters or other force majeure events of a similar nature.
The Company shall not be liable where the Service cannot be provided due to reasons attributable to the user.
The Company shall not be responsible for disputes arising between users, or between users and third parties, in connection with the use of the Service.
If a user violates these Terms or causes damage to the Company or a third party while using the Service, the user shall bear all resulting responsibilities and costs.
If a member’s information, such as name or email address, changes, the member shall notify the Company in advance or update such information accordingly. The member shall be solely responsible for any damage resulting from failure to do so.
The Company shall not be liable for any leakage of personal information caused by the user’s own negligence.

Article 16 (Supplementary Provisions)

Members shall comply with applicable laws and regulations when using the Service provided by the Company and may not claim exemption from legal violations on the basis of these Terms.
The Company may establish separate terms of use or operational policies for individual services within the site. Where such operational policies conflict with these Terms, the operational policies shall prevail.
Matters not specified in these Terms or in separate terms of use or operational policies shall be governed by applicable laws and regulations, including but not limited to laws relating to the protection and use of location information, promotion of information and communications network use and information protection, the Framework Act on Telecommunications, the Telecommunications Business Act, consumer protection in electronic commerce, regulation of standard terms, the Content Industry Promotion Act, the Privacy Policy, and any guidelines or notices separately established by the Company.

Article 17 (Resolution of Disputes)

In the event of a dispute between the Company and a member in connection with the use of the Service, both parties shall make good-faith efforts to resolve the dispute through consultation.
If the dispute is not resolved pursuant to the preceding paragraph, either party may file a lawsuit. In such case, the governing law shall be the laws of the Republic of Korea, and the Seoul Central District Court shall have exclusive jurisdiction as the court of first instance.

Addendum

(Effective Date)

These Terms shall take effect on November 13, 2020.

All prior terms and conditions are hereby replaced by these Terms.

Last updated: February 26, 2026

Playio Operational Policy Guidelines (Ver 2.0)

Updated on 2026-02-26

Overview of Operating Policies
Basic Operational Policy
Scope of Application
Rights and Obligations of Users
Account Management
Restrictions on Service Use
Dormant Account Policy
Policy for Protecting Counselor Rights

1) Overview of Operating Policies

The Playio operating policies provide guidelines for consistent handling of issues that may arise within the services offered by Playio, as well as specific details that users must adhere to while using Playio services.

2. Basic Operational Policy

(1) This operational policy aims to provide smooth services and protect the rights of users who use the services provided by Playio (hereinafter referred to as the "Company").
(2) The Company promises to do its best to provide users with the best services, and users should be aware of the operational policy to avoid any conflict.
(3) The Company may change the operational policy and announce it through notices at least 7 days prior to the effective date.
(4) Matters not explicitly specified in this operational policy shall be addressed in accordance with prevailing societal norms and sentiments

3. Rights and Obligations of Users

(1) Users have the right to receive seamless services from the Company, contingent upon their adherence to the Service Terms and Conditions and this Operational Policy. Non-compliance with these policies may result in service restrictions.
(2) In the event that a user experiences difficulties in using the application, they may seek guidance for issue resolution through the in-game customer center.
(3) Should a user wish to appeal a service restriction, they are advised to contact the customer center. However, appeals will not be accepted beyond the appeal period (7 days).
(4) Users are expected to refrain from causing harm to other users or engaging in activities that disrupt order. Violation of this may result in service restrictions.
(5) Users are required to provide accurate personal information during the registration process. The Company cannot provide assistance for damages caused by using someone else's personal information or registering false information. Users assume full responsibility for any consequences resulting from identity theft.
① In the event that an account registered with someone else's information wins an event or promotion organized by the Company, it is important to note that compensation or prize delivery may be impacted, potentially leading to the cancellation of the winning status.
② Accounts registered with someone else's information may have their rights restricted which included, but not limited to the usage of gems or items, and assistance. The Company cannot extend any assistance in the event of any issues or concerns that may arise.
(6) Users bear primary responsibility for the security of their accounts and must exert diligent efforts to safeguard and protect their personal information.. However, this excludes cases where damages are attributable to the intentional or gross negligence of the Company.
① In the event that a user shares, transfers, or engages in abnormal methods of transfer/sale of their personal information or account, the Company does not recognize such actions, and as a consequence, the user cannot receive protection from the Company for any issues that arise, including but not limited to fraud or account theft.
(7) Should a user discover vulnerabilities in the program such as bugs, account theft, or the use of illegal programs, they should report their findings to the customer center. Engaging in exploitative methods, misusing it, or sharing these vulnerabilities with other users for personal gain may lead to sanctions in accordance with the provisions outlined in this Operational Policy.
(8) Users who experience issues due to using programs not officially provided by the Company bear full responsibility for the ensuing consequences.
(9) In the event that a user believes they have received unfair treatment or encountered problems during the utilization of our services, they can contact the official channels such as the customer center to seek clarification and request appropriate modifications.
(10) The Company strives to provide earnest responses to user inquiries and suggestions. Nevertheless, due to the volume and nature of the received inquiries, delays in response time may occur, and users’ understanding and patience are kindly requested.

4. Account Management

(1) Users assume full responsibility for the management of their own accounts.
(2) Users are strictly prohibited from granting access to their accounts to any third party, and they are personally responsible for diligently safeguarding their account password to prevent unauthorized usage.
(3) Each user is permitted to utilize only one account.
(4) If it is discovered that a user is utilizing multiple accounts, the appropriate actions will be applied based on the following criteria:
① In cases where the same account is utilized across more than one device
② In instances where multiple devices were connected to the service from the same IP Address
③ In situations where any other activities universally recognized as fraudulent are identified

5. Restrictions on Service Usage

(1) Playio may restrict service use for users who meet the criteria for sanctions to ensure smooth service provision.

(2) Even if not covered in the listed sanction items, measures may be taken for fostering a conducive community environment.

(3) Playio generally maintains neutrality and refrains from direct intervention in user disputes. However, if a dispute falls under sanction criteria, actions will be taken according to the operating policies.

Sanction Items:

Impersonating Playio operators or the Playio brand.
Spamming posts or comments in the community.
Posting content that risks personal information exposure.
Posting sexually explicit or provocative content.
Setting inappropriate usernames, party names, etc.
Insulting, defaming, or using derogatory language against specific individuals (including the use of euphemisms or abbreviations).
Attempting scams or inducing cash transactions.
Attempting to obtain Playio's goods or points by confusing the service operation.
Seeking personal gain unfairly from Playio's goods, points, or reward items.
Posting unauthorized materials or violating intellectual property rights (including image synthesis) without consent.
Promoting or advertising by sharing links from SNS, the internet, broadcasting, or external communities that encourage policy violations.
Repeatedly reporting non-violating users to customer support.
Persistently making false reports about non-violating posts or comments.
Abusing or promoting the use of non-gaming programs for personal gain.
Exploiting system vulnerabilities or using illegal programs that harm Playio.
Exploiting the game for excessive gains according to Playio's internal standards.
Repeatedly reporting non-violating posts within the service.
Persistently disrupting operations by making meaningless inquiries not related to Playio service assistance, such as questions or bug reports.

* Even if not explicitly mentioned, service use may be restricted if user actions or gameplay affect the application environment.

* If users experience any type of service restriction, Playio may restrict usage from the respective device and IP address.

(4) Users can raise objections (provide explanations, request unfair gain recovery) through customer support.

(5) If more than 7 business days (excluding weekends and holidays) have passed since the start of the usage restriction, it may not be possible to confirm or provide guidance on objections.

(6) Investigations and explanations may take some time after objections are raised, and actions may be taken as necessary.

(7) In case of detected violations of operating policies, application usage may be restricted during the investigation or explanation process.

(8) Legal measures may be taken if multiple IDs or organized abuse of company processes are used for profit purposes.

6. Dormant Account Policy

(1) If there is no login activity for a period of 6 months, the account will be classified as dormant.
(2) If there is no login activity for a period of 12 months, the account information will be deleted.
(3) When an account is categorized as dormant, a notification email will be sent, and after 30 days from the date of notification, actions related to dormant accounts will be implemented.

(4) When an account is converted to dormant status, all held assets (gems, coins, hearts, items, etc.) and rewards will be forfeited and reclaimed.

6. Policy for Protecting Administrator Rights

(1) Administrators are not only members of the Company working to assist users but also individuals who deserve protection. Ensuring the personal well-being of administrators is a necessary measure for the benefit of all users utilizing counseling services. The Company aims to guarantee the respectful treatment of all employees and actively protect their rights. Any violation of administrators' rights that disrupts the operation of Playio may result in warnings, discontinuation of counseling sessions, and restrictions on using customer support services.

Sanction Contents:

Using profanity, sexual language, personal attacks, sexual harassment, or threatening expressions unrelated to the application's usage towards administrators.
Persistent use of profanity, sexual language, personal attacks, sexual harassment, or threatening expressions. This includes continuing to use this type of language after being warned by a user or an administrator.
Sending images, videos, or links that can cause sexual harassment or disgust to users or administrators. This includes sending any type of sexually explicit content, as well as content that is intended to cause sexual harassment or disgust.
Requesting personal meetings or making sexual jokes with users or administrators. This includes asking users for personal information or making sexual advances towards them.
Using insults, derogatory remarks, or verbal abuse directed at a user's or administrator’s appearance or specific body parts. This includes making any type of negative comment about a user’s or administrator’s appearance or body.

Playio only requests permissions that are absolutely necessary.

[Required access rights]

Show above other apps: This permission is needed to display rewards earned during gameplay.

Allow access to usage information: This permission is required to provide rewards by checking the usage time of the game app.

[Optional access rights]

Contact: This permission allows access to display a list of friends to invite.

Camera: This permission is needed to take photos for community and customer center attachments.

Files and Media: This permission allows access to attach photos to the Community and Customer Center.

[Data Access]

Playio uses data from installed apps for quick game access and synchronization of game lists through the “Continue Playing” feature, and this data is securely transmitted outside the device.

*You can use Playio even if you do not grant optional access rights, but some functions may be restricted.