Playio

Playio Terms of Service (Ver 1.4)

Updated 2024.05.30

Article 1. PURPOSE

This agreement is intended to outline and regulate the basic matters of service use, including rights, obligations, responsibilities, terms of use, and procedures between members and GNA Company Corp. (hereinafter referred to as the "Company"), which provides the "Playio" service (hereinafter referred to as "Playio" or "Service") and memberships related to Playio, as well as all other services associated with Playio.

Article 2. ACCEPTANCE OF TERMS

Please read these terms and conditions (this “Agreement” or these “Terms”) carefully. This Agreement is effective when the User continues with the Playio Service during the Playio account creation process by using one of the following methods: email, Google, or Facebook. By doing so, the User agrees to be bound by the terms of this Agreement.

These Terms of Service therefore constitute an agreement between you and GNA Company Corp., which includes the privacy policy ("Privacy Policy") and the community guidelines (“Community Guidelines”) by and between Playio Service (“Playio” or “we”) and any individual user (the “User” or “you”) that uses or accesses the Services (defined hereinafter).

Playio reserves the right to update and change these Terms and the Services at any time and any new services, features, or tools which are added to the current Services shall also be subject to the Terms of Service. You are advised to review these Terms from time to time for updates and changes that may impact you. Any use of the Services after such updates and changes will mean that you accept them. You can always review the last updated version of the Terms.

The latest updated version of our Terms of Use an be checked at any time at
https://playio.co/policy?type=terms&LANG_CD=ENG

Also, the latest Privacy Policy can be viewed at
https://playio.co/policy?type=privacy&LANG_CD=ENG

Article 3. SERVICES

The Services offered by Playio under the Terms consist of the Playio website and the mobile application (the "App"), which offers rewards to Users in exchange for downloading, reviewing, and/or using games suggested in the App (the "Services").

Article 4. DEFINITIONS

Member: Refers to individuals who access the Service site, app, or undergo other procedures provided by the company to enter into a service usage agreement and continuously receive services and information provided by the company, or those who can use such services.
Membership: Refers to the qualifications granted to members who have joined Playio. Membership benefits are classified according to the member's Rank and Level.
Game User, Member: Refers to members who have joined Playio to play games or utilize community activities provided through Playio.
Corporate Member (Business Member): Refers to members who are business entities or corporations and have joined Playio to utilize marketing services provided by Playio.
User: Refers to individuals who have the intention or have had the intention to use Playio services, including those who are currently registered members or those intending to register.
ID (Username): Refers to the string set by the member with an email address or social media account approved by the company for member identification and service usage. In case of errors such as typos or invalid addresses in the registered or written email account, important notifications such as transactions or announcements may not be sent. The member is solely responsible for any damages that may occur due to these issues.
Password: Refers to the combination of letters and numbers set by the member according to the conditions set by the company for member identification and protection of member information. Members must manage their passwords carefully to prevent them from being disclosed to others, and they are solely responsible for any damages resulting from password leakage.
Level: Refers to the Playio Account Level raised through the Gems obtained by playing games through Playio. The higher the level, the more benefits the member can receive.
Gem: Refers to the points obtained by members when playing games through Playio. Gems can be used to raise the level of the Playio Account or converted into Coins available in the Playio Service Store.
Coin Exchange: Refers to the process of converting Gems into Coins. Members must exchange Gems to obtain Coins that can be used in the Playio store.
Heart(s): Heart(s) refers to the currency that can be obtained through Friend invitations, Daily Quests, and Community Activities.
Store: Refers to the service where members can exchange Coins for rewards in Playio.
Quest: Refers to the content provided by Playio, and through Time Quests, Main quests, Challenge quests, and Hidden quests, members can obtain Gems, Hearts, Coins, and other Playio currencies.

Article 5. ACCOUNT & ELIGIBILITY

Some of the Services require that you sign up for a User account. Only one (1) User account may be set up per User. Only users 12 years or older are permitted to register for a User account. Transferring or selling a User account to third parties for their own purposes is not permitted. By using the Services, you represent and warrant that (a) all information you submit to Playio are truthful and accurate; (b) you will maintain the accuracy of all such information; (c) you will uphold and respect these Terms at all times; (d) your use of the Services does not violate any applicable law or regulation; (e) you will safeguard your account information, supervise it, and be completely responsible for any use of Account by you and anyone other than you. Your account may be deleted without warning at Playio’s sole discretion if we believe that you violate any of these Terms.

Some of the Services that we provide require that you enable the "Display of Other Apps" option. Enabling this option will allow us to better understand the types of games you prefer to play so that we can suggest to you other similar games. You will receive a notification if you need to enable this option.

Article 6. SERVICE AGREEMENT, USAGE, AND RESTRICTIONS

The User may only set up one account in the App. It is prohibited to create multiple accounts or transfer or sell a User account to third parties. You are not allowed to use a virtual private network (“VPN”), proxy or any other means to obscure the true source of traffic when using the Services. You are not allowed to use any other electronic means such as an internet bot or web robot (“Bot”) to generate automated views, clicks or conversions or employing any misleading practices such as repeated manual clicks to artificially inflate user activity and/or revenues when using the Services. Any User activity that uses a VPN, proxy or Bot will be considered as fraudulent activity and will be blocked by our fraud prevention system. The use of a VPN, proxy or Bot can cause your device to be permanently blacklisted and your User account to be either suspended or terminated.

Playio reserves the right to indefinitely ban any user found to be using an auto-clicker program or any similar software that allows a user to falsify data relating to their phone's input, or that allows them to appear to be using their phone when in reality they have left it idle.
Playio reserves the right to indefinitely ban any user found to be accessing the application through an emulator (LDPlayer, Nox, BlueStack, etc.) of any kind, regardless of the platform on which the emulator is being used.
Playio reserves the right to ban any account associated with software that can be used to modify games, or software that can unlock in-game content for free that would otherwise need to be purchased.
Playio reserves the right to ban any account associated with disposable email addresses that automatically forward messages to an alternate address, or that can automatically visit and open verification links that are sent to them.
Playio reserves the right to nullify all Gems earned on any account that has been banned, and to disable the redemption of rewards on all banned accounts, regardless of the reason for which the account was banned.
Playio reserves the right to indefinitely ban any user found to be using a rooted device or any device for which the user has been granted root access or privileged control. Rooted devices are not supported devices and may at any time be blocked from us.
Playio reserves the right to reject any gift card purchase request issued from an account associated with a rooted device, or from any account banned for fraudulent activity.
Playio reserves the right to ban any account that appears to be using, downloading or accessing the app fraudulently. This includes but is not limited to users who download the App through a means other than the Google Play store, users with privileged control over their devices, users with suspicious third-party firmware on their device, users manipulating their IP address, users unable to complete the face verification or phone verification processes for fraud verification purposes, users using software that makes them appear active when they are idle, users accessing the app from an emulator of any kind, or any user attempting to fraudulently earn Gems through any means other than playing games.
It is prohibited to access the Playio application on any device other than an Android mobile phone or tablet and doing so can result in an account ban or rejection of an order.
In cases of abnormal IP and multiple accounts logged in from the same device or multiple devices, Playio reserves the right to block the relevant accounts and devices.

Article 7. SERVICE RESTRICTION AND INTERRUPTION

The Company may temporarily suspend and conduct maintenance on the service for smooth operation, updates to provide new features, etc. In this case, the Company will notify members in advance through channels such as customer service where members can be informed of the possible reasons for the suspension and maintenance. However, in unavoidable circumstances, the Company may initially suspend and restrict part or all of the service and conduct maintenance, and then provide post-notice.
1. When normal service provision is difficult due to criminal or illegal acts by members or other unspecified third parties.
2. When a telecommunications service provider designated under the Telecommunications Business Act suspends telecommunications services.
3. When normal service provision is difficult due to issues such as failure of service facilities such as systems, servers, wireless networks, or user congestion.
4. When there are unavoidable reasons such as natural disasters, national emergencies, power outages, etc., beyond the control of the Company.
In the event of a malfunction in using the Company's service or a function using third-party platforms through this service, or vice versa, the Company shall not be liable for separate compensation.
The Company has comprehensive authority over the determination, change, maintenance, and discontinuation of the service content. The Company may change or discontinue all or part of the services provided if there are significant reasons such as cessation of business, merger, division, deterioration of revenue from the service, or maintenance of the service.

Article 8. SERVICE USAGE PERIOD

This Agreement will remain in full force and effect while you use the Services and/or have a Playio account (the “Term”). You may stop using the Services at any time, for any reason, by uninstalling the App from your mobile device. Playio may terminate or suspend your account at any time without notice if Playio reasonably believes that you have breached this Agreement. After your account is terminated, this Agreement will terminate, except for the provisions of the sections labeled “Payment & Fees”, “Intellectual Property”, “No Liability”, “No Warranty”, “Indemnity”, “Severability, Force Majeure, Entire Agreement & Headings”, “Representations and Warranties”, and “Governing Law and Language”.

Upon termination of this Agreement, User shall discontinue its use of the Services. However, termination of this Agreement by Playio shall not limit User's obligation to pay any outstanding fees, if applicable, nor restrict Playio from pursuing any other remedies available to it, including injunctive relief.

User agrees that following termination of User’s account and/or use of the Services, Playio may immediately deactivate User’s account and delete User data and accumulated rewards. User further agrees that Playio shall not be liable to User nor to any third party for any termination of User access to the Services or deletion of User data. The foregoing shall not apply if such termination or deletion is attributable to Playio’s gross negligence or willful misconduct.

Article 9. REWARDS

Playio offers points, used as a virtual currency in the Playio apps and referred to as “Gems” and “Coins”, to Users in exchange for testing, reviewing and/or using the mobile games listed in the App. Playio does not reward for time spent in App but rather for real game playtime. Leaving the App open does not constitute game playtime. Users can redeem Gems for different rewards offered by Playio, such as gift cards, gift certificates, prepaid cash cards, in-game items or content codes (collectively “Rewards”). The Rewards cannot be redeemed for cash or in any way resold, exchanged or returned for a cash refund, unless required by law. Rewards may be redeemed in countries where applicable merchants and services are available.

Playio is not responsible for any valid Reward which user is unable to redeem due to their age, situation, or country of residence. Playio is not responsible for any lost, stolen, or malfunctioning Rewards except when it is caused by gross negligence or willful misconduct of Playio. Playio also not provide items through other channels (email, MMS, SNS, landline)
Playio is not responsible for valid rewards that cannot be used due to the user's age, circumstances, or country of residence. Playio is not responsible for lost, stolen, or malfunctioning rewards unless it is due to Playio's gross negligence or intentional illegal acts.
Some of the products provided by Playio come with a 12-hour cancellation grace period from the time of purchase. The items eligible for cancellation are as follows:
1. Items eligible for cancellation: online gift certificates, gifticons, merchandise, gaming gear
Cancellations processed through legitimate means will be refunded within 24 hours. If any issues arise during the refund process, support can be obtained through customer service
Confirmed purchases cannot be canceled, refunded, exchanged, or have their validity period extended.
If a member proceeds with account deletion after purchasing a product, any items awaiting dispatch will be canceled.
In-game currency (Gems, Coins, Hearts) given to users who have been penalized for violating operational policies within the Playio service will be forfeited, and any items awaiting dispatch will be canceled.

Article 10. INACTIVITY

Playio reserves the right to delete without notice any account which has been inactive for a consecutive period of ninety (90) days.
The in-game currency (Gems, Coins, Hearts) in accounts classified as inactive will be forfeited thirty (30) days after classification without further notice.

Article 11. LICENSE

During the Term, Playio grants User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services on the terms set forth in this Agreement. User agrees that all rights, title, and interest in and to all the intellectual property rights in the Services, and all modifications, extensions, scripts and other derivative works of the Services provided or developed by Playio are owned exclusively by Playio or its licensors. All rights not granted to User in this Agreement are reserved by Playio.

Users may be restricted from using the Service if they are under the age of 12 or if the service is not available in their country.
Users must not attempt to decompile, disassemble, reverse engineer, reconstruct, or tamper with the source code, basic ideas, algorithms, file formats, or programming or information processing interoperability interfaces used by or in the Service.
Users must not distribute viruses or other harmful or malicious computer code through or on the Service.
Users must not engage in actions that interfere with or disrupt the use or enjoyment of the Service by third parties.
Users must not remove product information, copyright notices, or other notices from the Service.
Users must not sell, lease, rent, transfer, sublicense, grant access, or otherwise transfer or disclose all or any portion of the Service to third parties.
Users must not use, resell, sublicense, distribute, or transfer the Service for or on behalf of third parties for the purpose of time-sharing, service bureau, or hosting.
Users must not use the outputs or other information created by the Service for purposes other than those specified in these Terms.
Users must not use the Service for abnormal play or for the purpose of abnormal profit.
Users must not exploit Playio's systems or use Playio services through abuse of errors or by distributing them to third parties.
Users must not use altered versions of the Service without authorization for the purpose of creating similar or competing products or services or to access the Service without permission (including, but not limited to, unauthorized access).
Users must not use the Service in a manner that violates laws related to privacy protection, electronic communications, and spam prevention, including, but not limited to, laws of the relevant region, state/local, federal, and foreign laws.

Playio retains all rights to the Service, all copies of the Service, derivatives, improvements, and all related documentation and materials, and reserves all rights to them except as expressly licensed in these Terms.

Article 12. LICENSE RESTRICTIONS

User shall not (i) create an Account or access the Service if they are under the age of 12; (ii) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming or interoperability interfaces of or used by the Services, by any means whatsoever; (iii) distribute viruses or other harmful or malicious computer code via or into the Services; (iv) engage in any conduct that disrupts or impedes a third party’s use and enjoyment of the Services; (v) remove any product identification, copyright or other notices from the Services; (vi) sell, lease, lend, assign, sublicense, grant access or otherwise transfer or disclose the Services in whole or in part, to any third party; (vii) use the Services for time-sharing, service bureau or hosting purposes or otherwise use, resell, sublicense, distribute or transfer or allow others to use the Services to or for the benefit of third parties; (viii) modify or incorporate into or with other software or create a derivative work of any part of the Services; (ix) use the output or other information generated by the Services for any purpose other than as contemplated by this Agreement; (x) use the Services for any use other than User’s internal business use; (xi) use unauthorized modified versions of the Services, including without limitation, for the purpose of building a similar or competitive product or service or for the purpose of obtaining unauthorized access to the Services; or (xii) use the Services in any way that is contrary to applicable local, state/provincial, federal and foreign laws, including without limitation those relating to privacy, electronic communications and anti-spam legislation. Playio retains all title to, and, except as expressly licensed herein, all rights to the Services, all copies, derivatives, and improvements thereof and all related documentation and materials.

Article 13. INTELLECTUAL PROPERTY

The Services contain copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Services are copyrighted as a collective work under copyright laws. Playio owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material will be permitted without the express permission of Playio and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

Article 14. CONFIDENTIAL INFORMATION

Playio and User shall each retain in confidence all information received from the other party pursuant to or in connection with this Agreement that the disclosing party identifies as being proprietary and/or confidential or that, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as proprietary and/or confidential ("Confidential Information"), and will make no use of such Confidential Information except as necessary to fulfill their respective obligations under the terms and during the term of this Agreement. Playio may collect some Confidential Information from User which includes, without limitation, their name, email address, age, gender, profile picture, social media profiles and payment information. The restrictions set forth above will not apply to (i) information previously known to the receiving party without reference to the disclosing party's Confidential Information, (ii) information which is or becomes publicly known through no wrongful act of the receiving party, (iii) information that is independently developed by either of the parties, or (iv) information required to be disclosed pursuant to applicable law.

Article 15. PRIVACY POLICY

Data protection is important at Playio.

Playio collects and treats User information in accordance with its Privacy Policy available at https://playio.co/policy?type=privacy&LANG_CD=ENG.

Article 16. THIRD PARTY SERVICES

Playio may recommend, provide you with access to, or enable third party software, applications, products, services, or website links (collectively, “Third Party Services”) for your consideration or use. Such Third-Party Services are made available only as a convenience, and download, purchase, access, or use of any such Third-Party Services is solely between you and the applicable third-party services provider (“Third Party Provider”). Any use by you of Third-Party Services offered through the Services or the App is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third-Party Services before using them. Under no circumstances shall Playio be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from any Third-Party Services or your contractual relationship with any Third-Party Provider. These limitations shall apply even if Playio has been advised of the possibility of such damages.

Article 17. NO WARRANTY

Playio works to keep the services bug-free and safe but the user agrees to use the services at user’s own risk. Playio is providing the services “as is” and “as available” without any representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, neither Playio, its affiliates nor any of their respective employees, agents, mandataries, third party content providers or licensors make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free.

Article 18. NO LIABILITY

Playio, its individual suppliers, or affiliates shall not be liable for any special, indirect, or consequential damages, or any other damages arising from or related to deprivation of use, loss of data, or loss of profits resulting from the use of software, programs, or platforms provided as part of this service, regardless of whether such damages arise from contractual acts, negligence, or any other tortious action, except in cases of intentional wrongdoing or gross negligence. Additionally, Playio and the Company shall not be responsible if users inadvertently expose their personal information, such as their ID and password, while using the service. The responsibility lies with the user for proper management, and members should take care not to transfer or provide their ID and password to third parties.

While Playio strives to provide all possible support for users to enjoy smooth service, if users lose their account information (such as ID, password, etc.) and personal information used for service, the management and responsibility lie with the individual, and Playio and the Company shall not be held liable.

The limitations of liability and disclaimers below shall not apply to damages incurred or liabilities arising from the results of such investigative activities within the scope of your data being used for research purposes.

Article 19. INDEMNITY

User agrees to defend, indemnify, and hold harmless Playio, its affiliates and their respective directors, officers, employees, agents, and mandataries from and against all claims and expenses, including without limitation, attorneys' fees (collectively the “Costs”), to the extent that such Costs are attributable to any breach by User, of any representations, warranties, or other obligations set forth in this Agreement or arising out of the use of the Services by User.

Article 20. GOVERNING LAW AND LANGUAGE

These Terms of Service shall be construed in accordance with the laws applicable in the province of Seoul, South Korea, without regard to its conflict of laws rules. User hereby agrees, for any dispute or controversy arising under or in connection with this Agreement or resulting from the Services or Corporation’s website shall be settled exclusively by arbitration in Seoul (South Korea).

The parties to this Agreement confirm that it is their wish that: (1) this Agreement and all other related documents be prepared in Korean; (2) any litigation or dispute resolution proceeding be held in Korean; and (3) any litigation or dispute resolution document or court filing be drafted in Korean only.

Members must comply with relevant laws when using the services provided by the Company, and they cannot claim immunity from violations of relevant laws based on the provisions of these Terms of Use.
The Company may establish separate terms of use or operational policies for individual services within the site, and in the event of a conflict between operational policies and these Terms of Use, the operational policies shall take precedence.
Matters not specified in these Terms of Use, separate terms and conditions, or operational policies shall be governed by relevant laws such as the Information and Communications Network Act, Telecommunications Basic Act, Telecommunications Business Act, Act on Consumer Protection in Electronic Commerce Transactions, Act on Regulation of Terms and Conditions, Content Industry Promotion Act, Personal Information Protection Act, as well as guidelines or announcements separately established by the Company.

Article 20. SEVERABILITY, FORCE MAJEURE, ENTIRE AGREEMENT AND HEADINGS

If one or more of the provisions of this Agreement is held to be invalid, illegal, or unenforceable in any respect by a court of competent jurisdiction, then the validity, legality, and enforceability of the remaining provisions of this Agreement shall be unaffected. Neither party shall be deemed in default or otherwise liable for any delay in or failure of its performance under this Agreement (other than payment obligations) by reason of any act of God, fire, natural disaster, accident, act of government, shortage of materials or supplies, failure of transportation or communication or of suppliers of goods or services, or any other cause to the extent it is beyond the reasonable control of such party. This Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous written, electronic, or oral communications, representations, agreements, or understandings between the parties with respect thereto. The headings in this Agreement have been inserted solely for ease of reference and shall not modify, in any manner whatsoever, the meaning or scope of the provisions hereof.

Article 21. REPRESENTATIONS AND WARRANTIES

User represents and warrants that currently and throughout the Term (i) it is fully authorized to enter into this Agreement and that User is fully authorized to use the Services; and (ii) User is and will remain in compliance with all applicable laws and regulations with respect to its activities related to this Agreement, including but not limited to privacy laws. User agrees to comply with all of Playio’s policies and all laws, rules and regulations relating to the use of the Services. Any violation of this section may result in loss of features, up to and including termination of User’s account. User will indemnify Playio for any costs, fines or damages incurred by Playio due to User's failure to comply with this section.

Article 22. RESOLUTION OF DISPUTES

In the event of a dispute between the 'Company' and a member regarding the use of the service, both parties must make sincere efforts to resolve the dispute through consultation.
If the dispute is not resolved in accordance with the preceding paragraph, either party may bring a lawsuit, and the governing law shall be the laws of the Republic of Korea, with the Seoul Central District Court having jurisdiction.

Playio Operational Policy Guidelines

Updated on 2024-05-03

Overview of Operating Policies
Basic Operational Policy
Scope of Application
Rights and Obligations of Users
Account Management
Restrictions on Service Use
Dormant Account Policy
Policy for Protecting Counselor Rights

1) Overview of Operating Policies

The Playio operating policies provide guidelines for consistent handling of issues that may arise within the services offered by Playio, as well as specific details that users must adhere to while using Playio services.

2. Basic Operational Policy

(1) This operational policy aims to provide smooth services and protect the rights of users who use the services provided by Playio (hereinafter referred to as the "Company").
(2) The Company promises to do its best to provide users with the best services, and users should be aware of the operational policy to avoid any conflict.
(3) The Company may change the operational policy and announce it through notices at least 7 days prior to the effective date.
(4) Matters not explicitly specified in this operational policy shall be addressed in accordance with prevailing societal norms and sentiments

3. Rights and Obligations of Users

(1) Users have the right to receive seamless services from the Company, contingent upon their adherence to the Service Terms and Conditions and this Operational Policy. Non-compliance with these policies may result in service restrictions.
(2) In the event that a user experiences difficulties in using the application, they may seek guidance for issue resolution through the in-game customer center.
(3) Should a user wish to appeal a service restriction, they are advised to contact the customer center. However, appeals will not be accepted beyond the appeal period (7 days).
(4) Users are expected to refrain from causing harm to other users or engaging in activities that disrupt order. Violation of this may result in service restrictions.
(5) Users are required to provide accurate personal information during the registration process. The Company cannot provide assistance for damages caused by using someone else's personal information or registering false information. Users assume full responsibility for any consequences resulting from identity theft.
① In the event that an account registered with someone else's information wins an event or promotion organized by the Company, it is important to note that compensation or prize delivery may be impacted, potentially leading to the cancellation of the winning status.
② Accounts registered with someone else's information may have their rights restricted which included, but not limited to the usage of gems or items, and assistance. The Company cannot extend any assistance in the event of any issues or concerns that may arise.
(6) Users bear primary responsibility for the security of their accounts and must exert diligent efforts to safeguard and protect their personal information.. However, this excludes cases where damages are attributable to the intentional or gross negligence of the Company.
① In the event that a user shares, transfers, or engages in abnormal methods of transfer/sale of their personal information or account, the Company does not recognize such actions, and as a consequence, the user cannot receive protection from the Company for any issues that arise, including but not limited to fraud or account theft.
(7) Should a user discover vulnerabilities in the program such as bugs, account theft, or the use of illegal programs, they should report their findings to the customer center. Engaging in exploitative methods, misusing it, or sharing these vulnerabilities with other users for personal gain may lead to sanctions in accordance with the provisions outlined in this Operational Policy.
(8) Users who experience issues due to using programs not officially provided by the Company bear full responsibility for the ensuing consequences.
(9) In the event that a user believes they have received unfair treatment or encountered problems during the utilization of our services, they can contact the official channels such as the customer center to seek clarification and request appropriate modifications.
(10) The Company strives to provide earnest responses to user inquiries and suggestions. Nevertheless, due to the volume and nature of the received inquiries, delays in response time may occur, and users’ understanding and patience are kindly requested.

4. Account Management

(1) Users assume full responsibility for the management of their own accounts.
(2) Users are strictly prohibited from granting access to their accounts to any third party, and they are personally responsible for diligently safeguarding their account password to prevent unauthorized usage.
(3) Each user is permitted to utilize only one account.
(4) If it is discovered that a user is utilizing multiple accounts, the appropriate actions will be applied based on the following criteria:
① In cases where the same account is utilized across more than one device
② In instances where multiple devices were connected to the service from the same IP Address
③ In situations where any other activities universally recognized as fraudulent are identified

5. Restrictions on Service Usage

(1) Playio may restrict service use for users who meet the criteria for sanctions to ensure smooth service provision.

(2) Even if not covered in the listed sanction items, measures may be taken for fostering a conducive community environment.

(3) Playio generally maintains neutrality and refrains from direct intervention in user disputes. However, if a dispute falls under sanction criteria, actions will be taken according to the operating policies.

Sanction Items:

Impersonating Playio operators or the Playio brand.
Spamming posts or comments in the community.
Posting content that risks personal information exposure.
Posting sexually explicit or provocative content.
Setting inappropriate usernames, party names, etc.
Insulting, defaming, or using derogatory language against specific individuals (including the use of euphemisms or abbreviations).
Attempting scams or inducing cash transactions.
Attempting to obtain Playio's goods or points by confusing the service operation.
Seeking personal gain unfairly from Playio's goods, points, or reward items.
Posting unauthorized materials or violating intellectual property rights (including image synthesis) without consent.
Promoting or advertising by sharing links from SNS, the internet, broadcasting, or external communities that encourage policy violations.
Repeatedly reporting non-violating users to customer support.
Persistently making false reports about non-violating posts or comments.
Abusing or promoting the use of non-gaming programs for personal gain.
Exploiting system vulnerabilities or using illegal programs that harm Playio.
Exploiting the game for excessive gains according to Playio's internal standards.
Repeatedly reporting non-violating posts within the service.
Persistently disrupting operations by making meaningless inquiries not related to Playio service assistance, such as questions or bug reports.

* Even if not explicitly mentioned, service use may be restricted if user actions or gameplay affect the application environment.

* If users experience any type of service restriction, Playio may restrict usage from the respective device and IP address.

(4) Users can raise objections (provide explanations, request unfair gain recovery) through customer support.

(5) If more than 7 business days (excluding weekends and holidays) have passed since the start of the usage restriction, it may not be possible to confirm or provide guidance on objections.

(6) Investigations and explanations may take some time after objections are raised, and actions may be taken as necessary.

(7) In case of detected violations of operating policies, application usage may be restricted during the investigation or explanation process.

(8) Legal measures may be taken if multiple IDs or organized abuse of company processes are used for profit purposes.

6. Dormant Account Policy

(1) If there is no login activity for a period of 6 months, the account will be classified as dormant.
(2) If there is no login activity for a period of 12 months, the account information will be deleted.
(3) When an account is categorized as dormant, a notification email will be sent, and after 30 days from the date of notification, actions related to dormant accounts will be implemented.

(4) When an account is converted to dormant status, all held assets (gems, coins, hearts, items, etc.) and rewards will be forfeited and reclaimed.

6. Policy for Protecting Administrator Rights

(1) Administrators are not only members of the Company working to assist users but also individuals who deserve protection. Ensuring the personal well-being of administrators is a necessary measure for the benefit of all users utilizing counseling services. The Company aims to guarantee the respectful treatment of all employees and actively protect their rights. Any violation of administrators' rights that disrupts the operation of Playio may result in warnings, discontinuation of counseling sessions, and restrictions on using customer support services.

Sanction Contents:

Using profanity, sexual language, personal attacks, sexual harassment, or threatening expressions unrelated to the application's usage towards administrators.
Persistent use of profanity, sexual language, personal attacks, sexual harassment, or threatening expressions. This includes continuing to use this type of language after being warned by a user or an administrator.
Sending images, videos, or links that can cause sexual harassment or disgust to users or administrators. This includes sending any type of sexually explicit content, as well as content that is intended to cause sexual harassment or disgust.
Requesting personal meetings or making sexual jokes with users or administrators. This includes asking users for personal information or making sexual advances towards them.
Using insults, derogatory remarks, or verbal abuse directed at a user's or administrator’s appearance or specific body parts. This includes making any type of negative comment about a user’s or administrator’s appearance or body.

Playio only requests permissions that are absolutely necessary.

[Required access rights]

Show above other apps: This permission is needed to display rewards earned during gameplay.

Allow access to usage information: This permission is required to provide rewards by checking the usage time of the game app.

[Optional access rights]

Contact: This permission allows access to display a list of friends to invite.

Camera: This permission is needed to take photos for community and customer center attachments.

Files and Media: This permission allows access to attach photos to the Community and Customer Center.

[Data Access]

Playio uses data from installed apps for quick game access and synchronization of game lists through the “Continue Playing” feature, and this data is securely transmitted outside the device.

*You can use Playio even if you do not grant optional access rights, but some functions may be restricted.